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Accessibility

Accessibility statement for www.gloucestershire-pcc.gov.uk

This accessibility statement applies to www.gloucestershire-pcc.gov.uk

This website is run by Gloucestershire PCC using the Single Online Home (SOH) platform.

We want everyone to be able to use this website. You might have a better experience if you change the settings on your computer to suit your needs. The site has been built so that you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 400% without the text spilling off the screen
  • navigate most of the website using just a keyboard or using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use.

How accessible this website is

We know some parts of this website aren’t fully accessible.

  • On search results pages the purpose of some of the links may not be clear to screen reader users.
  • Most older PDF documents aren’t fully accessible to screen readers. However, users can request accessible versions.
  • Forms on this site are not available unless JavaScript is enabled.
  • There are some issues that may make top navigation content difficult to operate on desktop displays with zoom levels of 200% or more. This is especially an issue if you haven’t accepted or rejected cookies and the Cookies banner is still displaying at the top of the page.

Reporting accessibility problems with this website

If you can't access something you need on this site, please contact us about it and we will get you what you need in another way.

To help us understand the problem as quickly as we can, please tell us:

  • the web address or title of the page where you found the problem
  • what the problem is
  • what computer and software you use

Feedback and contact information

If you'd like to contact us about something else, and you need a response, please contact us.

Enforcement Procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Gloucestershire PCC is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.

Non accessible content

Non-compliance with the accessibility regulations

Despite our best efforts to ensure the accessibility of this website, we are aware of the following issues:

  • The purpose of the page number links in the pagination on Search Results pages may not be clear from reading the link text alone or by reading the link text with programmatically associated link context. This doesn’t meet criterion 2.4.4 Link purpose (in context) (Level A).

We aim to fix these issues by the end of March 2027.

  • At 200% zoom and more, there are several issues with some content in the Search and main navigation becoming no longer visible. This doesn't meet success criteria 1.4.4 Resize Text, 1.4.10 Reflow, and 2.4.11 Focus Not Obscured (Minimum) (all Level AA). Some accordion content uses ARIA attributes with incorrect values. This doesn’t meet success criterion 4.1.2 Name, Role, Value.

We aim to fix these issues by March 2027.

PDFs and other documents

Some PDF and other document formats published on this website are not fully accessible. Issues identified include:

  • Missing or incorrect document structure, headings, and tagging, which may prevent screen reader users from understanding content and navigating documents effectively (WCAG 2.2 Success Criterion 1.3.1 Information and Relationships).
  • PDF documents that are not fully navigable using a keyboard (WCAG 2.2 Success Criterion 2.1.1 Keyboard).
  • Documents with insufficient alternative text for images and non-text content (WCAG 2.2 Success Criterion 1.1.1 Non-text Content).
  • PDF content where the reading order may not be correctly defined, affecting how assistive technologies present information (WCAG 2.2 Success Criterion 1.3.2 Meaningful Sequence).

Forms

We are aware that some of our web forms currently have accessibility limitations. These issues may include duplicated or unclear field labels or unclear error messages.

  • Some form fields do not have their purpose correctly identified in code. This may make it more difficult for users who rely on browser autofill or assistive technologies to complete forms (WCAG 1.3.5 Identify Input Purpose).

We expect all core web forms to be fully accessible by the end of June 2027.

Content that’s not within scope of the accessibility regulations

Many of our older PDFs and Word documents are not fully accessible, for example, they may not be easy to read using a screen reader.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we don’t plan to fix every older non-essential document like old campaign PDFs.

What we're doing to improve accessibility

We are working to address the accessibility issues identified through testing and review. We regularly assess our website and documents and will continue to prioritise fixes based on user impact and available resources.

Issues, identified by axe DevTools in September 2026, on certain sections of the website have been fixed to ensure WCAG 2.1 AA compliance.

Disproportionate burden

As outlined in the PDFs and other documents section, we are aware that some PDF documents published on this website are not fully accessible.

We have assessed the costs and resources required to make all PDF documents published since the introduction of the accessibility regulations fully accessible. Based on this assessment, we have determined that remediating all existing PDFs would place a disproportionate burden on the organisation.

In reaching this decision, we considered:

  • the number of PDF documents affected
  • the time required to review and remediate each document
  • the financial and resource implications of completing this work
  • the level of usage and demand for these documents

Analysis of website usage data shows that many of these documents receive a low number of downloads.

If you need information from one of our documents in an alternative accessible format, please contact us.

To help us understand the problem as quickly as we can, please tell us:

  • the web address or title of the page where you found the problem
  • what the problem is
  • what computer and software you use

We will consider your request and respond as quickly as possible.

Preparation of this accessibility statement

This statement was prepared 6 February 2024. It was last reviewed September 2026.

A full external audit was carried out on the SOH platform in May 2019, and more limited Government Digital Service audits were run in October 2022 and May 2026. 

This website was last tested September 2026 and was carried out by an internal auditor. We tested a representative sample of pages and user journeys, including key content, forms, and transactional services, using both automated tools and manual accessibility testing techniques.

The testing included:

  • Automated accessibility scans using axe Dev Tools' plugin
  • Keyboard-only navigation testing to ensure that all functionality can be accessed without a mouse
  • Review of page structure, headings, links, images, and alternative text
  • Testing across desktop and mobile screen sizes by using Inspect on Microsoft’s Edge browser

The following pages were tested: