Your Police and Crime Commissioner (PCC) works with the Chief Constable to make sure communities in Gloucestershire receive a policing service that is professional, effective and efficient.
If we get things wrong we would like you to tell us, so that we have an opportunity to apologise and put things right. Equally, we are always appreciate any complimentary comments when communities feel something has been done well.
The Policing & Crime Act 2017 has made significant changes to the Police Complaints system. As of 1st February 2020, the PCC assumes a statutory duty to review the outcome of complaints which previously were heard by the Chief Constable, to determine whether the outcome provided was reasonable and proportionate.
Complaints against Gloucestershire Constabulary
Your PCC is responsible for monitoring how the Constabulary handles complaints against its officers and staff. The PCC is not involved in the handling or the investigation of such complaints.
Complaints against Gloucestershire Constabulary should be sent to the Professional Standards Department who will respond to you.
The Professional Standards Department
No. 1 Waterwells
Or fill in a complaints form which will be emailed to The Professional Standards Department.
For information about how your complaint is dealt with see below:
If you made a complaint on or after 1 February 2020
and you wish to have the outcome of your complaint reviewed – please use the form ‘Review of complaint’ below and submit it to email@example.com where your review will be considered by our Independent Review Officer.Review of complaint
In relation to complaints made on or before 31 January 2020
If you are unhappy about the outcome or a decision made in relation to your complaint made on or before 31 January 2020, then you can appeal to the Appeal Officer, Professional Standards Department,
Gloucestershire Constabulary, 1 Waterwells Drive, Quedgeley, GL2 2AN. Please use the appropriate forms below and submit them to firstname.lastname@example.org
- Local resolution appeal
- Appeal against outcome of investigation of complaint
- Appeal against decision to discontinue
- Appeal against decision to disapply
You also have the right to make a complaint against Gloucestershire Constabulary directly to the Independent Office for Police Conduct.
The IOPC produce an annual report of all its activity nationally, including the number of referrals, complaints, appeals and how many were upheld.
Complaints against the Chief Constable of Gloucestershire Constabulary
Your PCC has a statutory duty to consider complaints against the Chief Constable. If you wish to make a formal complaint against the Chief Constable, please contact Chris Nelson in writing. Please note that the Office of the Police and Crime Commissioner cannot investigate anonymous complaints and will not enter into correspondence with individuals who have used foul or abusive language.
Complaints against the Police and Crime Commissioner or his staff
Any complaint about the conduct of your PCC, his Deputy, staff, policies and procedures or any volunteer working on his behalf, should be put in writing to the Chief Executive, Richard Bradley. Richard has been given delegated authority by the Police and Crime Panel to carry out the initial handling of complaints. He will pass complaints on to the Panel if deemed appropriate.
If the complaint relates to the conduct of the Chief Executive this should be put in writing to the Police and Crime Commissioner.
Whistleblowing is the reporting (through confidential channels) of any behaviour which is suspected to be illegal, improper or unethical. Statutory provisions relating to the disclosure of information by employees (known as whistleblowing) to expose malpractice, criminal offences, etc. within an organisation apply to police officers, police staff and the staff of Gloucestershire’s Office of the Police and Crime Commissioner.
It is the responsibility of all staff of Gloucestershire’s OPCC to report any behaviour which they suspect may be corrupt, dishonest or unethical and all staff are encouraged to do so.
Individuals are protected from action by their employer (e.g. victimisation or dismissal) in respect of disclosures falling within categories set out in section 43B of the Employment Rights Act 1996. They can be reassured of total confidentiality or anonymity if they do not wish to provide their details, however if a response is required, then contact details should be included.
These statutory provisions are reflected in the policies and guidance that apply to staff of the Constabulary and the Police and Crime Commissioner and which set out the mechanisms available for confidential reporting and actions to be taken. This information can be accessed by Constabulary and Gloucestershire’s OPCC staff on the intranet, or advice can be sought from the Professional Standards Department.