Complaints

Your Police and Crime Commissioner (PCC) works with the Chief Constable to make sure communities in Gloucestershire receive a policing service that is professional, effective and efficient.

If we get things wrong we would like you to tell us, so that we have an opportunity to apologise and put things right. Equally, we are always appreciate any complimentary comments when communities feel something has been done well.

Complaints against Gloucestershire Constabulary

Your PCC is responsible for monitoring how the Constabulary handles complaints against its officers and staff. The PCC is not involved in the investigation of such complaints.

Complaints against Gloucestershire Constabulary should be sent to the Professional Standards Department who will respond to you.

Post:
The Professional Standards Department
Gloucestershire Constabulary
No. 1 Waterwells
Waterwells Drive
Quedgeley
Gloucester
GL2 2AN

Telephone: 101
Or fill in a complaints form which will be emailed to The Professional Standards Department.

For information about how your complaint is dealt with see below:

If you are unhappy about the outcome of your complaint then you can appeal to our Independent Appeals Officer using the forms below:

These forms are available to be filled in on-screen, but if you would prefer to complete one by hand, please print a copy and post to the address at the bottom of the form.

You also have the right to make a complaint against Gloucestershire Constabulary directly to the Independent Office for Police Conduct.

The IOPC produce an annual report of all its activity nationally, including the number of referrals, complaints, appeals and how many were upheld.


Complaints against the Chief Constable of Gloucestershire Constabulary

Your PCC has a statutory duty to consider complaints against the Chief Constable. If you wish to make a formal complaint against the Chief Constable, please contact Martin in writing. Please note that the Office of the Police and Crime Commissioner cannot investigate anonymous complaints and will not enter into correspondence with individuals who have used foul or abusive language.


Complaints against the Police and Crime Commissioner or his staff

Any complaint about the conduct of your PCC, his Deputy, staff, policies and procedures or any volunteer working on his behalf, should be put in writing to the Chief Executive, Paul Trott. Paul has been given delegated authority by the Police and Crime Panel to carry out the initial handling of complaints. He will pass complaints on to the Panel if deemed appropriate.


Whistle-blowing

Whistleblowing is the reporting (through confidential channels) of any behaviour which is suspected to be illegal, improper or unethical. Statutory provisions relating to the disclosure of information by employees (known as whistleblowing) to expose malpractice, criminal offences, etc. within an organisation apply to police officers, police staff and the staff of Gloucestershire’s Office of the Police and Crime Commissioner.

It is the responsibility of all staff of Gloucestershire’s OPCC to report any behaviour which they suspect may be corrupt, dishonest or unethical and all staff are encouraged to do so.

Individuals are protected from action by their employer (e.g. victimisation or dismissal) in respect of disclosures falling within categories set out in section 43B of the Employment Rights Act 1996. They can be reassured of total confidentiality or anonymity if they do not wish to provide their details, however if a response is required, then contact details should be included.

These statutory provisions are reflected in the policies and guidance that apply to staff of the Constabulary and the Police and Crime Commissioner and which set out the mechanisms available for confidential reporting and actions to be taken. This information can be accessed by Constabulary and Gloucestershire’s OPCC staff on the intranet, or advice can be sought from the Professional Standards Department.

The Commissioner’s Fund

Here in Gloucestershire, PCC Martin Surl allocates 1% of the overall policing budget to the Commissioner’s Fund, which supports county-based projects that deliver one or more of our priorities. Our aim is to work directly with communities to make Gloucestershire safer.

About the fund

Latest updates from your OPCC