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Priority lead: Joanna Smallwood


Chief Superintendent, Gloucestershire Constabulary

What are the key requirements for the accessibility and accountability priority?

  • To get the right resources to the right situation or problem first time, every time, on time and dealing with the matter appropriately and effectively
  • To realise the ideal of the local officer working in and with the communities of Gloucestershire

How priority lead Chief Superintendent Joanna Smallwood is going to deliver the accessibility and accountability priority 

I have the job of leading on this priority – this means that I have to make sure the police are as accessible and accountable to the public as possible.

But what does that actually mean?

Essentially, it is my responsibility to ensure that you can contact the police when you need them and that we allocate the appropriate resources to all calls for help from the public.

Our Force Control Room is normally the route that most people use to contact the police and we have done a great deal of work to improve the service that we provide.

This has resulted in over 90% of our 999 emergency calls being answered within 10 seconds and most of those are answered much quicker – on average just 2-3 seconds.  

Over 83% of calls received on our non-emergency 101 number are answered within the national requirement of 40 seconds.

That means that more than 8 out of 10 people who ring our 101 number have their call answered within 40 seconds.  

Whilst we would like to answer each and every call within that time, to do so would take an unsustainable amount of resource in the current financial climate. However, we are always working hard and trying our best to answer every call as quickly as we can.

Some of the other things we are doing include:

  • ensuring the needs of victims are met at all times from the first point of contact 
  • keeping neighbourhood policing at the heart of the Constabulary, but working with other law enforcement agencies to tackle threats from serious and organised crime, terrorism and sexual exploitation
  • making sure officers and staff are visible and accessible to the public
  • improving our links with local communities
  • reviewing the opening hours of all police buildings available to the public
  • building good links with other services and ensuring we can get into buildings where and when necessary
  • ensuring that our officers and staff respect and value the people who need our services

All these things are “work in progress” and we are constantly trying to improve the service that we deliver in challenging financial times.

We have seen real, measurable improvements in some areas, e.g. 101 calls, and others are expected to be delivered within the four years of the police and crime plan.

Whilst this is a brief introduction into what ‘Accessibility and Accountability’ means, you can find more detail here in what we call the Delivery Plan 

Accessibility and accountability

Priority delivery plan

If you would like to read the delivery plan, please click on the icon below

Projects supported under accessibility and accountability

  • Full Time ISVA

    Gloucestershire Rape and Sexual Abuse Centre - GRASAC
    We wish to build capacity within the ISVA service in Gloucestershire through direct service provision of 22.5 hours per week based within the SARC (and in the community). As well as preventative work, raising awareness campaigns, events and ongoing support work of 14.5 hours per week based within GRASAC.
  • SkillZONE

    Gloucestershire Fire & Rescue Service - GFRS
    Fired Up is a unique project which aims to offer young people an opportunity to recognize the consequences of risky behaviour by engaging in an extended interactive experience at SkillZONE followed by 2 days working with firefighters to develop team work, communication skills and self esteem. The aim is to reduce anti-social behaviour and firesetting, reduce unintentional injury, improve social inclusion and develop a positive, collaborative relationship with fire, police and youth services.
  • Domestic Abuse Research

    Jim Hilborn
    Internal local domestic abuse review.
  • County Hate Crime Strategy

    Gloucestershire Constabulary; Gloucestershire County Council & Office of the Police and Crime Commissioner
    Building on the experience gained in Phase 1 of the project we will continue to run a series of consultation and other events to obtain the views and experiences of older people and hard to reach groups across Gloucestershire. As well as obtaining case studies and data from participants we will signpost enquiries and issues to other agencies and provide an information stand with leaflets, booklets and brochures on a wide range of issues affecting older people.
  • Resettlement Project

    Gloucestershire Probation Trust
    The project will pro-actively engage with those offenders sentenced to a period of custody of 12 months or less (who are not subject to any statutory supervision) with the purpose of significantly reducing re-offending rates for this group and harm to the community by resettling them effectively into the community.
Page last updated: 17 February 2017