Victim Services

The service and support provided to victims is at the heart of our approach here in Gloucestershire.

In 2014 the Ministry of Justice assigned the responsibility for commissioning victim services to Police and Crime Commissioners. Here in Gloucestershire, an organisation called Victim Support delivers this service on our behalf.

We offer services to victims of all crime through Victim Support, apart from sexual abuse and domestic violence which are supported separately. The service now also includes help for those impacted by anti-social behaviour.

All our victim services comply with the Victims’ Code of Practice, which tells you what you can expect from each criminal justice agency, including the police, the Crown Prosecution Service and the courts. Find out more about the services Victim Support provides on our behalf, here.

If you require further support, there are many organisations providing a wide range of information, services and helplines. Scroll down to see the services available locally. 

Report a crime

Gloucestershire Constabulary
Call 101 (non-emergency)
Call 999 (emergency)
Report online here

Crimestoppers

www.crimestoppers-uk.org

If you do not want to talk to the police or fill in the reporting forms, you can still report a crime anonymously by contacting Crimestoppers.

Tel: 0800 555111

Hate Crime in Gloucestershire – 3rd party reporting

www.gloshate.co.uk

If you have seen someone experience or do experience a hate incident or crime, it is important to report. There are many options available for providing information.

Tel: 0800 0778460
Text: HATE to 80800

Domestic and Sexual Abuse

Gloucestershire Domestic Abuse Support Service (GDASS)

www.gdass.org.uk

GDASS offers support to victims of domestic abuse throughout the county of Gloucestershire. They provide one to one support, advice and safety planning to keep people safe in their own home where possible, group-work programs and places of safety. GDASS can also offer support to victims of domestic abuse through the court process.
Tel: 0845 602 9035

Gloucestershire Rape and Sexual Abuse Centre (GRASAC)

www.glosrasac.org

GRASAC is an independent charity offering free, confidential support and information to women and girls affected by any form of sexual violence at any time in their lives. GRASAC runs a helpline 5 days a week and free ongoing support sessions with a specially trained support worker either face to face or over the telephone.
Tel: 01452 526770

Stroud Beresford Group – Stroud Women’s Refuge

www.stroudwomensrefuge.org

Beresford Group (Stroud Women’s Refuge) is a local independent charity that provides Gloucestershire’s women refuge. They also provide a range of community-based services including outreach support, family/children’s support, 12 week courses and a range of workshops and training courses.
Tel: 01453 764385

Hope House – SARC

www.hopehouse.nhs.uk/sexual-assault

If you, or someone you know, has been the victim of sexual assault or rape, the centre can provide:

  • Understanding and emotional support
    Confidential treatment & first aid/medical care
    Emergency contraception if necessary
    Information on other agencies who will be able to help
    A change of clothing
    Access to the Police to gather evidence and investigate your assault
    Help you report the incident to the police (only if you wish to do so)

Tel: 01452 754390

Women’s aid – National Domestic Violence Helpline

www.nationaldomesticviolencehelpline.org.uk

The 24hr freephone National Domestic Violence Helpline (run in partnership between Women’s Aid and Refuge) is available on 0808 2000 247 24 hours a day, 7 days a week. It is answered by fully trained female helpline support workers and volunteers who will answer your call in confidence. All calls to the helpline are free from mobiles and landlines.
Tel: 0808 2000 247

National Centre for Domestic Violence

www.ncdv.org.uk/are-you-suffering-domestic-abuse/

The NCDV service is free, fast and user-friendly, usually helping you obtain an emergency injunction within 24 hours from when you first contact them, regardless of personal financial circumstances, race, gender or sexual orientation.
Tel: 0800 970 2070

Womankind

www.womankindbristol.org.uk

Womankind provides women in the Bristol area with free or affordable professional counselling, psychotherapy and on-going support. This includes a helpline for women in distress and women suffering domestic abuse; befriending for women with enduring mental health issues living in South Gloucestershire; individual counselling for women on benefits and low incomes; outreach and specialist counselling services; short-term psychotherapy groups focussing on specific issues e.g. sexual abuse; open-ended psychotherapy groups for women who need longer term support; private counselling and group therapy service for women who can afford to pay;  confidential assessment to help you find out what support you need.

Tel: 0345 4582914

Rape Crisis

www.rapecrisis.org.uk

Rape Crisis England & Wales is a national charity and the umbrella body for our network of independent member Rape Crisis Centres. Their website provides information on how to get help if you’ve experienced rape, child sexual abuse and/or any kind of sexual violence, and details of your nearest Rape Crisis services; information for friends, partners, family and other people supporting a sexual violence survivor; information about sexual violence for survivors, students, journalists and others; more about our work, our members and how you can support us.
Tel: 0808 802 9999

Men’s Advice Line

www.mensadviceline.org.uk

Men’s Advice Line: confidential helpline for men experiencing domestic violence from a partner or ex-partner (or from other family members). We help by: giving you time to tell your story; offering emotional support; providing practical advice; signposting you to other services for specialist help.
Tel: 0808 801 0327

National Polish Domestic Abuse Helpline

www.polishdvhelpline.org

www.polskitelefonzaufania.org

Free helpline for Polish people who live in the UK and are directly affected by domestic abuse and for those who are concerned about someone else who is experiencing this problem.
Tel: 0800 061 4004

Domestic Abuse Perpetrator Advice and Support

Respect

www.respectphoneline.org.uk

The Respect Phoneline offers information and advice to front line workers about working with domestic violence perpetrators. Offers advice and guidance on working safely with domestic violence perpetrators; and explains which interventions are safe and most effective. Explore your concerns about working with a client and offer a fresh perspective – your call is confidential and anonymous.
Tel: 0808 802 4040

Splitz Support Service – Turn Around Programme

www.splitz.org

Turnaround Programme – A 25 week programme for men who have been harmful to their female partners.  The programme enables men to learn ways of nurturing a respectful relationship with their partners and children, and to understand the impact of abuse and conflict on their families.  Safety work for partners is also provided.
Tel: 01242 266150

Stalking

National Stalking Helpline

www.stalkinghelpline.org

Provides information and guidance on the law, how to report talking, gathering evidence, staying safe and reducing the risk to victims of stalking and harassment.
Tel: 0808 802 0300

Paladin – National Stalking Advocacy Service

www.paladinservice.co.uk

Paladin is a trauma-informed service established to assist high risk victims of stalking in England and Wales. There unique team of accredited Independent Stalking Advocacy Caseworkers (ISACs) ensure that high risk victims of stalking are supported and that a coordinated community response is developed locally to keep victims and their children safe.
Tel: 020 3866 4107

Forced Marriage, Honour Based Violence and FGM

NSPCC FGM Helpline www.nspcc.org.uk

Tel: 0800 028 3550
Text helpline: 85888
(This is a free and anonymous service)

FORWARD

www.forwarduk.org.uk

FORWARD, The Foundation for Women’s Health Research and Development provides support and campaign to safeguard the sexual and reproductive health and rights of African girls and women.
Tel: 0208 960 4000

Bristol Community Rose Clinic

www.bristolccg.nhs.uk

Provides support for women experience any health problems as a result of FGM. The clinic offers ‘opening’ surgery under local anaesthetic (awake) or can arrange for the surgery at a local hospital under general anaesthetic (asleep).

Henna Foundation

www.hennafoundation.org

The Henna Foundation is a third sector registered charity, committed to strengthening families within the Muslim community. The Foundation works nationally and internationally to advance the needs, concerns and aspirations of Muslim women, children and the families that they live within. Henna Foundation believes that Muslim communities require culturally sensitive support, advice, assistance and awareness in dealing with the issues that they face.
Tel: 0292 0496 920

Karma Nirvana

www.karmanirvana.org.uk

Karma Nirvana offer support to victims of forced marriage and honour based violence.
Tel: 0800 5999 247

Freedom Charity

www.freedomcharity.org.uk

The Freedom Charity aims to empower young people to feel they have the tools and confidence to support each other around the issues of forced marriage and honour based violence.
Tel: 0845 607 0133

Forced Marriage Unit

www.gov.uk/stop-forced-marriage

The Foreign & Commonwealth Office provides information about forced marriage and can intervene to make you safe. The Forced Marriage Unit can also offer advice to professionals on how to deal with these cases.
Tel: 0207 008 0151

INFOBUZZ

www.infobuzz.co.uk

Infobuzz provide a range of services to people living in Gloucestershire including a group working programme for female survivors of domestic abuse, training to professionals about honour based violence, forced marriage and female genital mutilation and support to those experiencing child sexual exploitation.
Tel: 01452 381770

Hate Crime

Stop Hate UK

www.stophateuk.org

Stop Hate UK works alongside local strategic partnerships to tackle hate crime and discrimination, encourage reporting and support the individuals and communities it affects. We provide a toolkit to help improve local responses to Hate Crime and an alternative for people who not wish to report Hate Crime to the police or other statutory agencies. Their helplines enable people to access independent support and information, 24 hours a day, every day of the year.
Tel: 0800 138 1625

Internet Safety and Financial Crime

Digital Trust 

www.digital-trust.org

The Digital Trust – a community interest company, a not-for-profit set up to provide technical expertise to victims of digital abuse and organisations working with them.

Action Fraud – National fraud and cyber crime reporting centre

www.actionfraud.police.uk

If you have been a victim of fraud, there is a network of support and information available to you. Sometime people choose not to report fraud or seek advice because they are embarrassed that they fell for a scam, con, swindle, or any other word used to describe the crime. The first thing you should do if you’ve been a victim of fraud is to contact Action Fraud. You can report via their website or over the phone.
Tel: 0300 123 2040

Child Abuse

ChildLine

www.childline.org.uk

ChildLine provide support and advice for young people on the following subjects, bullying, abuse safety and the law. Home and family life, friend, relationships and a variety of other topics that impact on a young person’s wellbeing.
Tel: 0800 1111

National Association for People Abused in Childhood – NAPAC

www.napac.og.uk

NAPAC (the National Association for People Abused in Childhood) offers support to adult survivors of all types of childhood abuse, including physical, sexual, emotional abuse or neglect.
Tel: 0808 801 0331

Modern Slavery

The Salvation Army

www.salvationarmy.org.uk/human-trafficking

The specialist support programme is designed to preserve the dignity of victims, protect, and care for them in safe accommodation, and provide access to confidential client-based support serviced to give victims the space to reflect, recover and rebuild their lives.

Those who don’t need accommodation but still need support have the same entitlements as someone living in a safe house. The Salvation Army will therefore provide victims of modern slavery with access to confidential client-based support services.

Unseen

www.unseenuk.org

Unseen operated the UK’s Modern Slavery Helpline, providing victims, the public, statutory agencies and businesses access to information and support on a 24/7 basis.

Trafficking

Child Trafficking Advice Centre (CTAC)

www.nspcc.org.uk

The Child Trafficking Advice Centre (CTAC) provides free guidance and training to professionals concerned that a child or young person has been or is about to be trafficked into or out of the UK.
Tel: 0808 800 5000

Migrant Help

www.migranthelpuk.org

Migrant Help is responsible for support services for adult female and male victims of Human Trafficking. For cases in Scotland and NI they are a primary contact. Available 24 hours a day. They are a first responder for the National referral mechanism.
Tel: 01304 203 997 or 07766 668 781

Child Sexual Exploitation

NWG

www.nwgnetwork.org

If you think you have been the victim of sexual violence such as sexual assault, rape or abuse, it’s important to realise that whatever happen, it’s not your fault.

Tell a trusted friend or an adult such as a family member or teacher, youth worker, school nurse, GP or someone else you can trust.

Other support services

Gloucestershire Age UK

www.ageuk.org.uk/gloucestershire

Age UK is the largest independent organisation in the county working with, and for, older people.
Tel: 01452 422660

Victim Support

www.victimsupport.org.uk

Victim Support provide emotional and practical help to people who have been affected by crime in Gloucestershire. They are an independent charity and you can contact them for support regardless of whether you’ve contacted the police, and no matter how long ago the crime took place. They will help you for as long as it takes to overcome the impact of crime.
Tel: 0808 281 0112

National Homicide Service

www.victimsupport.org.uk

The service is offered to bereaved families by their police family liaison officer (known as the FLO) or the Foreign Office country caseworker.
Tel: 0845 3030 900

Restorative Gloucestershire

www.restorativegloucestershire.co.uk

Restorative processes bring those harmed by crime or conflict, and those responsible for the harm, into communication, enabling everyone affected by a particular incident to play a part in repairing the harm and finding a positive way forward.
Tel: 01452 754542

Brake – The Road Safety Charity

www.brake.org.uk

The Brake support team understand that every road crash is different, every caller is an individual and each set of circumstances is uniquely painful, and tailor their support according to your needs.
Tel: 0808 8000 401

Mind 

www.mind.org.uk

When you’re experiencing a mental health problem, supportive and reliable information can change your life. Mind empower people to understand their condition and the choices available.
Tel: 0300 123 3393

Counselling Directory

www.counselling-directory.org.uk

The Counselling Directory works closely with counsellors, psychotherapists and visitors, to provide the best service possible. With over 10,000 qualified counsellors listed, they can help to connect you to professional support.

Victim Information Service

www.victimsinformationservice.org.uk

If you have been a victim of crime your local support team can help you.
Tel: 0808 1689 293

Teens in Crisis (tic+)

www.ticplus.org.uk

TIC+ provides face-to-face and online counselling services across Gloucestershire for young people aged 9 – 21 and their families. They are there to listen and support you – not to judge you. Their mission is to improve, preserve and promote good mental health and well-being among young people and their families.
Tel: 01594 372777 or 07520 634063

Citizen’s Advice Witness Service

www.citizensadvice.org.uk

Citizen’s advice Witness service provides free and independent support for both prosecution and defence witnesses in every criminal court in England and Wales.

Murdered Abroad

www.murdered-abroad.org.uk

Murdered Abroad is a support group for families, partners and friends of the victims of murder and manslaughter abroad.
Contact: support@murdered-abroad.org.uk
Helpline number – 0845 123 2384

Victim’s code of practice

If you have been a victim of crime, you are entitled to certain information and support from criminal justice organisations such as the police and the courts.

The Victim’s Code is a government document which explains what you can expect from these organisations from the moment you report a crime until after the trial has finished.

The Victim’s Code includes an entitlement for victims of crime to make a Victim Personal Statement (VPS). The VPS helps give victims a voice in the criminal justice process. In your VPS you can tell the court and the Parole Board, where applicable, how the offence has affected you or your family. You can also choose to read it aloud in court or have it read out on your behalf if the defendant is found guilty.

Criminal Injuries Compensation Authority (CICA)

www.gov.uk

Criminal Injuries Compensation Authority deals with compensation claims from people who have been physically or mentally injured because they were the blameless victim of a violent crime in England, Scotland or Wales.
Tel: 0300 003 3601

The Commissioner’s Fund

Here in Gloucestershire, PCC Martin Surl allocates 1% of the overall policing budget to the Commissioner’s Fund, which supports county-based projects that deliver one or more of our priorities. Our aim is to work directly with communities to make Gloucestershire safer.

About the fund

Latest updates from your OPCC