The Office of the PCC

The Office of the Police and Crime Commissioner (OPCC) supports the work of the Police and Crime Commissioner (PCC) for Gloucestershire.

This team exists to enable PCC Chris Nelson to successfully carry out his duties. The OPCC is led by a Chief Executive, whose responsibility is to manage the staff team and provide a monitoring role to ensure that standards remain high.

The team also includes a Chief Finance Officer to advise the PCC on financial matters. Other specialist staff provide support on key areas of business and manage the administrative functions of the OPCC.

17 members of the team are directly employed by the OPCC, the remaining are either paid by the Constabulary or jointly funded. A structure of the OPCC is shown in the chart below.

The appointment of staff in the OPCC is based on Gloucestershire Constabulary’s human resources and legal policies.

You can find out more about recruitment and careers here.

The Chief Executive’s role is a statutory role of any OPCC.  This means that by the PCC must have a Chief Executive.

 Richards’s main role is to support and advise the PCC in delivering his/her manifesto, as expressed through the Police and Crime Plan, and in undertaking the statutory duties and responsibilities, including:

  • strategy and resource planning;
  • partnership working, commissioning and service delivery;
  • engagement and information management (including obtaining the views of the public, media relations, research, strategic needs assessments); and
  • scrutiny, evaluation and performance.

 The Chief Executive also holds the role of Head of Paid Services for the OPCC and Monitoring Officer.  This latter responsibility includes a remit to draw to the PCC’s attention any actual or possible contravention of law, maladministration or injustice. He is the senior adviser to the PCC and has oversight of all property and estates owned by the PCC and occupied by the Constabulary.

 The Chief Executive also ensures the effective strategic and operational leadership of the Office of the PCC.

Very much as the job title suggests, Ruth’s role is to lead on the monitoring of performance and development of policies and strategies for the OPCC.  This involved representing the PCC at many internal police led meetings as well as partnership boards across the county.

 Ruth supports the Chief Executive, Richard, in the day to day management of the office by, for example, managing the response to the Covid-19 pandemic from the OPCCs perspective and line management responsibilities.  In the Chief Executive’s absence, Ruth deputises for Richard as required.

 Ruth’s work also includes leading on all election related activity for both the OPCC and Constabulary (with the exception of operational policing activity), managing the various work streams that support activity directed by the PCC (including the delivery of the Police and Crime Plan) and monitoring of legislative and/or national policy developments that relate to the work of the OPCC.

The Head of Public Affairs is a joint post between the Office of the Police and Crime Commissioner (OPCC) and the Constabulary and helps ensure their roles and services are communicated, understood and supported in line with the vision and priorities set out in the Police and Crime Plan and Corporate Strategy.

Hilary is responsible for developing communications and public engagement strategies, policies and protocols for the OPCC and Constabulary and ensuring they are implemented, monitored, evaluated and updated as well as for providing independent judgement and advice in the fields of internal and external communication, community engagement and public affairs.

The Head of Public Affairs chairs relevant forums and works with other senior managers to create and sustain communication channels to enable effective engagement with staff, as well as keeping up to date with partner and Parliamentary developments locally and nationally to advise colleagues in the OPCC and Constabulary on emerging issues.

The Chief Finance Officer (CFO) is another statutory role for the OPCC.

 John is a qualified and experienced accountant who is a key member of the OPCC’s Leadership Team, helping it to develop and implement strategy in order to resource and deliver the PCC’s strategic objectives sustainably and in the public interest.

 He is actively involved in and influences all material business to ensure that immediate and longer term implications, opportunities and risks are fully considered and align with the overall financial strategy.

 John leads and encourages the promotion and delivery of good financial management so that public money is safeguarded at all times and used appropriately, economically, efficiently and effectively.

The role of Independent Review Officer was established following the enactment of part two of the Policing and Crime Act 2017.  This Act placed a statutory duty on PCCs to manage reviews (formally known as appeals) of complaints that have been initially handled by the Professional Standards Department (PSD) in the Constabulary.

The role means that how a complaint was managed is no longer heard by the Chief Constable but reviewed, instead independently outside of the Constabulary.  The PCC delegates this responsibility to the Independent Review Officer, Nadina Farley-Turner who will determine whether the outcome was reasonable and proportionate.

Nadina works closely with the Contact and Complaints Officer, Lisa Mann and is supported by the Finance and Administrative Assistant, Caitlin Eaton.

 The team are currently in the process of developing a Residents’ Panel for complaints.  The Panel will consists of local people who represent their communities in Gloucestershire.  Their aim is to ‘act as a critical friend’ by providing feedback on completed complaint files to the OPCC and the Force’s Professional Standards Department (PSD) to ensure the police maintain a high quality approach to complaints which focuses on accountability, transparency and learning.

As the name suggests, this role deals with all contact from members of the public and the Constabulary that are received by the OPCC. All enquiries are dealt with in a timely manner and every contact receives a response advising on the next step depending on what the actual query is.  This is a varied role as correspondence received may not always be something the office can help with and finding who can is a challenge.

Lisa also manages any dissatisfaction that is received and any Freedom of Information requests on behalf of the PCC.  This involves liaising with the Constabulary’s Professional Standards Department (PSD), Service Recovery Team, Force Control Room, Executive Support office and many individual officers and departments around the Constabulary for advice and help in resolving issues.

Lisa also works closely with Independent Review Officer whose role it is to consider requests for a review of completed complaints from the PSD when received.

The Finance and Administrative Assistant helps the office with a wide range of tasks. Predominantly by providing a variety of meetings with administrative support both for the OPCC and the Constabulary, monitoring the PCC inbox, updating the website with relevant reports and being responsible for raising Purchase Orders and paying invoices to support the Commissioning Team and other teams within the office. Other responsibilities include supporting Independent Review Officer with activity relating to that role.

With local, regional and national expectations placed on the office, office support is essential.  It is the role of the PAs to manage diaries and enquiries from partners and members of the public, administer the governance structures essential to the purpose of the OPCC and support the day to day functions of the wider office.

 Ali Wilde

 Ali is the PA to the Police and Crime Commissioner and the Deputy Police and Crime Commissioner.

 Vanessa Pegler

 Vanessa is the PA to the Chief Executive of the OPCC and the Head of Public Affairs (joint role between the OPCC and Constabulary).

Graham Gardner is the Police is responsible for ensuring delivery of an effective and professional service to all our stakeholders in order to help build trust, satisfaction and confidence in the Office of the Police and Crime Commissioner (OPCC) and to develop appropriate communications to explain and support the PCC’s Police and Crime Plan.

As part of this brief, he oversees the news and media section of the OPCC website, produces an annual report and regular newsletters which are available to stakeholders and the wider public online to keep them informed of the breadth of work undertaken by the OPCC.

Before joining the OPCC, Graham enjoyed a long career as journalist working first on local and regional newspapers. He cut his teeth as a broadcast journalist as one of the pioneers of Independent Local Radio in Gloucestershire before joining the BBC where he continued for 25 years in television and radio.

Working alongside the Communications Manager, the Communications and Engagement Officer works on the digital side of communications to help build trust, satisfaction and confidence in the Office of the Police and Crime Commissioner (OPCC) and to develop appropriate communications to explain and support the PCC’s Police and Crime Plan.

As part of this brief, Melissa creates digital content such as press releases, video and animation, and distributes this across social media; Your Community Alerts; the external media; and on the OPCC’s own website. She is also responsible for community engagement across all of the OPCC’s digital channels and works alongside the Constabulary and with external media on public campaigns to highlight the Police and Crime Plan.

Prior to joining the OPCC, Melissa spent 10 years working as a newsreader and journalist for both the BBC and commercial radio stations. She went on to manage global social media channels in the private sector, before becoming news editor for digital lifestyle publication, SoGlos.

Georgia Baker is an integral support to the external communications team within the Office of the Police and Crime Commissioner.

As an intern, Georgia monitors political announcements which may affect the office and completes a weekly communications document which helps to inform Constabulary and OPCC colleagues when our work is featured by the media.

Georgia also supports with digital content creation, working closely with the Communications and Engagement Officer to populate social channels with engaging content.

Georgia is a masters graduate in PR Communications and Media from the University of Gloucestershire, where she also graduated with a degree in sports journalism.

The role of Policy Officer is a wide-ranging role that requires the post holder to manage a number of work streams, proactively engage with a range of partners and represent the OPCC at a senior level in local, regional and national meetings.

 Jo Arnold

As well as the more generic functions outlined above, Jo also takes the lead on all matters relating to road safety in the OPCC as well as those relating to young people.  Jo has recently carried out research, for example into road safety concerns of the county’s Parish and Town Councils.  With regards to road safety, Jo is also the co-ordination link between the OPCC and the national Roads Policing Lead, Superintendent Paul Keasey.  Paul is a Gloucestershire Constabulary officer and supports Jo with approaches to the National Police Chief’s Council (NPCC) road safety campaign calendar. In addition they work with an academic researcher from Keele University, to develop localised strategic approaches to road safety.

 More recently Jo has also taken a lead in the OPCC with regards to how the office can support local young people.  Recent work includes what support may be required as a result of the Covid-19 pandemic and exercise to map all organisations that support young people in Gloucestershire.  This work has also focused on how to ensure the voices of young people are involved and included in OPCC/Constabulary activity.

Jo also support with activity alongside the Constabulary and at a county level to develop plans for Covid-19 recovery.

Becky Beard

Becky has a particular focus on the Criminal Justice System (CJS). This involves managing the Local Criminal Justice Board (LCJB) and Reducing Reoffending Board (RRB).  This has a particular focus on female offenders, reducing the number of people leaving prison homeless and examining the disproportionality in the CJS. The work involves working the commissioning team to ensure that we co-commission effective diversion and support services as well as local, regional and national partners.  The OPCC prioritises reducing re-offending as if we are successful here, we can reduce the number of victims in the county.

 Becky’s role includes the coordination and strategic development of a number of sub groups for the LCJB as well as involvement in a number of pieces of research.  This includes a current piece of work looking at disproportionality in the CJS with the aim of improving services for all.  This activity also includes working with partners across the CJS to monitor the impact of Covid-19 on, for example, the courts in the county.

 The role involves close work with the Commissioning Team in particular around support for victims and how the OPCC will monitor compliance with regards to the Victims’ Code of Practice (VCOP).

The Senior Analyst role works to support the OPCC in key areas such as commissioning and partnership working. Supporting the development and management of the Police & Crime Prevention Plan performance framework as well as core functions of the OPCC including holding to account and supporting overall strategic development.

The role involves obtaining and analysing data to identifying emerging trends, improvements, risks and issues. Using this data to produce reports, presentations and other performance products which include recommendations for change and contribute to the efficiency and effectiveness of the organisation.

The Research and Information Officer conducts research on behalf of the PCC and OPCC.  This research helps the PCC to hold the Chief Constable to account.  It also helps inform policy making and funding decisions for the OPCC and the Constabulary. Notable pieces of work include a reviews of the Force Control Room (FCR), retail crime, pet theft and a female offender gap analysis.

Kezia supports the Independent Custody Visitors (ICVs) Scheme. This scheme is a statutory requirement which ensures that the rights and welfare of detainees in custody are being looked after.  This role involves monthly meetings with ICVs and the Chief Inspector for Custody, quarterly panel meetings, the production of quarterly and annual reports, delivery of training to new ICVs as well as ongoing training for all ICVs.

Kezia also manages the recently implemented Animal Welfare Scheme. This sees volunteers visiting our police dogs to ensure that their welfare needs are being met in accordance with the five welfare needs as documented in the Animal Welfare Act 2006  and provides a ‘critical friend’ to the Constabulary.

The Research & Information Officer also provide support to the Policy Officers and the wider OPCC by representing the office at a number of internal strategic level and external meetings.

The OPCC Commissioning Team are responsible for commissioning and co-commissioning victim services in Gloucestershire. These services include Victim Support, ISVA (Independent Sexual Violence Advisors) service, ISAC (Independent Stalking Advocacy Caseworker) service, Restorative Justice, as well as a contribution to the SARC service, custody healthcare, Domestic Abuse services (for victims and perpetrators), Youth Offending Service, Homelessness Outreach and the county’s drug and alcohol support service. The team leads on, or contributes to the contract management of all these services.

In addition, the Team also manages and administers the Commissioner’s Fund which provides grants to charities and community groups across Gloucestershire who meet one or more of the six Police and Crime Prevention Plan priorities and relate to community safety and crime reduction. In total, since 2013 500+ projects have been grant funded.

The team is also responsible for applying for national and local funding streams to enable more local opportunities for the county. Each member of the Team holds the following portfolios:

Head of Commissioning (Kirsten Fruin)

·         Oversight of the Commissioning Team & commissioning

·         Sexual Violence Partnership Board

·         ISVA Contract Management

·         Stalking

·         Vulnerable Women

·         SARC/FME

·         VCOP compliance

·         Custody Healthcare

·         Bid writing

·         Victims and witnesses

·         APCC Victims Portfolio group

·         Youth Offending Service

·         Probation Dynamic framework

·         Community sentence treatment requirement (CSTR’s)

·         ExChange pilot programme

·         Drugs and Alcohol


Commissioning Officer (Evie Whittaker)

·         Victim Support – Young People

·         Domestic Abuse – perpetrator programme

·         Sexual Violence Partnership Board

·         ISVA Contract Management Support

·         Homelessness Outreach

·         Stalking


·         Staff Induction

·         ExChange pilot programme

·         Safer Streets 4 funding oversight

·         MoJ Bids

·         Commissioner’s Fund Financial oversight

·         Commissioner’s Fund oversight

·         Restorative Gloucestershire funding oversight

Commissioning and Contracts Officer (Alana Dix)

·         Commissioner’s Fund Financial oversight

·         Commissioner’s Fund oversight

·         Victim Support – Adults

·         Domestic Abuse

·         Target Hardening and Sanctuary Scheme

·         MOJ returns

·         Modern Slavery

·         Stalking

·         MoJ Bids

·         Domestic Homicide Review (DHR) funding oversight

·         Staff Induction


Commissioning Officer (Jo Zamojska – currently on Maternity Leave)

The Domestic Abuse and Sexual Violence Consultation Officer is a joint post between the Office of the Police and Crime Commissioner (OPCC) and Gloucestershire County Council (GCC).  This role has been created to gather and consider the views and feedback of victims/survivors, their children and the wider community in the context of domestic abuse and sexual violence across the County.  This engagement activity will support and inform the development of local strategies and action plans.  It will involve reaching out to a wide and diverse range of stakeholders to gain a better understanding of both domestic abuse and sexual violence, as well as the priorities, concerns, issues and views of the stakeholders on the current service offers, gaps and future developments.   It is imperative that those with a lived experience of domestic abuse and sexual violence are heard and listened to.  This role will support the work of the County Domestic Abuse and Sexual Violence Strategic Coordinator including the development and roll out of awareness raising activity.

This is a new joint role between the OPCC and Gloucestershire County Council to provide operational management information to the DASV Strategic Coordinator (Sophie Jarrett), contributing to the delivery of both the DA and SV strategies. More specifically it includes conducting research and projects; Supporting with all requests for information arising from national research and contributing to DA and SV partnership boards supporting delivery of action plans. Currently focus has been on making contributions to inform the SV strategy- involving liaising with local organisations for data etc. as well as conducting research projects for the DA strategy. This role will be linking closely with local organisations and working across various areas of DA and SV.

As Regional Strategic Policy Officer Til supports and provides advice to the five PCCs in the South West to assist with the alignment of policing services. Til identifies opportunities to increase alignment of strategy, policy, governance and performance and work to embed collaboration across the South West.


Til’s focus is on supporting the development and delivery of the strategic objectives set by the South West PCCs through the regional vision and work plan. Tasks include conducting research to identify areas for collaboration, reviewing regional policy positions, identifying and sharing best practice making recommendations and developing and delivering plans to bring policing and crime services closer together across the region. 

As the Safer Gloucestershire Co-ordinator, Debbie assists the Deputy Police & Crime Commissioner in the development and administration of the Safer Gloucestershire Partnership; this multi-agency partnership calls upon the expertise and leadership of senior managers from a range of agencies across the county to enhance public safety in Gloucestershire.

Debbie has a particular focus on developing strong partnership and collaborative working with colleagues at all levels and across key community safety partners, such as Gloucestershire Constabulary, District Councils, Gloucestershire County Council, health providers and Gloucestershire Fire & Rescue Service.  Together we work with our communities to not only identify the priorities and problems that we need to solve but also to identify the skills and resources that we can share to make a difference and work towards a safer Gloucestershire.

Debbie also works closely with the OPCC Commissioning team and partners to secure external funding.

The Commissioner’s Fund

Here in Gloucestershire, PCC Martin Surl allocates 1% of the overall policing budget to the Commissioner’s Fund, which supports county-based projects that deliver one or more of our priorities. Our aim is to work directly with communities to make Gloucestershire safer.

About the fund

Latest updates from your OPCC