Every crime matters, every contact counts

Priority lead: Martin Surl (Every Contact Counts) and Chris Brierley (Every Crime Matters)

Organisation: Police and Crime Commissioner and Deputy Police and Crime Commissioner for Gloucestershire

Gloucestershire is one of the safest places in the country in which to live and, for the vast majority of us, contact with the police is a rare occurrence. It is the expectation off the PCC and this priority that should the Constabulary be called upon, it will strive to understand and meet the reasonable expectations of local residents.

Martin Surl (Every Contact Counts) and Chris Brierley (Every Crime Matters)

What are the key requirements for the Every Contact Counts priority?

opcc branding icon A Constabulary that is accessible and accountable to the public because every crime matters and every contact counts
opcc branding icon A Constabulary that strives to be equitable for all, and acknowledges that inequalities still exist in communities and the county

At a glance: Every crime matters, every contact counts

  • A Constabulary that is accessible and accountable to the public because every crime matters and every contact counts
  • Recognition that every crime begins and ends in a neighbourhood.
  • Reduced victimisation, exploitation and criminalisation by protecting the most vulnerable in our society
  • A shared understanding of the impact with partners and police of fraud, internet and phone scams and find a better way of confronting it together
  • A Constabulary that is transparent, that maintains and improves high levels of trust and confidence with all sections of the community
  • A compassionate approach to how victims are supported across the organisation and the development of a central hub to coordinate this approach
  • A commitment to partnership working to reduce domestic abuse and sexual violence and to support the victims
  • A Constabulary that strives to be equitable for all, and acknowledges that inequalities still exist in communities and the county
  • A organisation that learns from its mistakes in order to deliver a proportionate level of support to help keep the county safe
  • A clear understanding of what is meant by a ‘reasonable level of service’ and a commitment to deliver this.
  • A Constabulary that is accessible and accountable to the public because every crime matters and every contact counts
  • Recognition that every crime begins and ends in a neighbourhood.
  • Reduced victimisation, exploitation and criminalisation by protecting the most vulnerable in our society
  • A shared understanding of the impact with partners and police of fraud, internet and phone scams and find a better way of confronting it together
  • A Constabulary that is transparent, that maintains and improves high levels of trust and confidence with all sections of the community
  • A compassionate approach to how victims are supported across the organisation and the development of a central hub to coordinate this approach
  • A commitment to partnership working to reduce domestic abuse and sexual violence and to support the victims
  • A Constabulary that strives to be equitable for all, and acknowledges that inequalities still exist in communities and the county
  • A organisation that learns from its mistakes in order to deliver a proportionate level of support to help keep the county safe
  • A clear understanding of what is meant by a ‘reasonable level of service’ and a commitment to deliver this.

In depth: Every crime matters, every contact counts

Gloucestershire is one of the safest places in the country in which to live and, for the vast majority of us, contact with the police is a rare occurrence. It is the expectation of the PCC that should the Constabulary be called upon, it will strive to understand and meet the reasonable expectations of local residents.

Reasonable means a crime is recorded promptly and correctly, crime numbers are provided, where appropriate community alerts are issued, victims are referred to appropriate support services and support, and advice about anything from court processes to home security are provided.

Reasonable also means that victims feel they are at the heart of the police response, and that the police understand that managing demand or seeking efficiencies is never more of a priority than they are. As committed public servants, I know that people in the Constabulary always strives to put the victim first and I will continue to hold the Chief Constable to account for the way it adheres to the Victims’ Code.

Protecting the most vulnerable in our society is a golden thread that runs through policing in this country, early intervention and prevention is key to prevent victimisation and criminalisation of our young and most vulnerable.  A lot of work nationally has focussed on organised criminality, through national organisations such as the National Crime Agency, Counter Terrorism Network and Action Fraud. These have a clear remit and operate on a national basis, which can often feel far removed from policing in our county, however their decisions have local outcomes. I therefore expect that Gloucestershire Constabulary will be fully connected with these organisations and them with us.

The Constabulary will be expected to understand the reasonable expectations of local residents, services and businesses; to continue to learn from past and present good work, as well as mistakes, so that it recognises where change is needed to provide a proportionate level of support to help keep the county safe. To achieve this, the Constabulary must be a listening organisation that approaches every contact with the community as a learning opportunity, be that through the Force Control Room, through complaints or through thanks.

 

The Commissioner’s Fund

Here in Gloucestershire, PCC Martin Surl allocates 1% of the overall policing budget to the Commissioner’s Fund, which supports county-based projects that deliver one or more of our priorities. Our aim is to work directly with communities to make Gloucestershire safer.

About the fund

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