“I have the exciting opportunity of leading on this priority, delivering great policing to our communities. We want to be more efficient and effective, caring and available, working with people and partners to make a difference to those who live, work and visit Gloucestershire.”
Our Force Control Room is the route most people use to contact the police and we have focused on improving these services. This has resulted in over 90% of our 999 emergency calls being answered within 10 seconds and most of those are answered much quicker – on average just 2-3 seconds.
Over 83% of calls received on our non-emergency 101 number are answered within the national requirement of 40 seconds. This means that more than 8 out of 10 people who ring our 101 number have their call answered within 40 seconds.
Nationally, Gloucestershire’s Control Room ranks 4th (out of 43) in the category of ‘User Satisfaction for Ease of Contact’.
Our commitment to you:
- We will respond to need, effectively and appropriately
- We will resolve your issue effectively and appropriately
- We will re-direct you appropriately to other agencies, partners and service providers
Find out more about this priority here:
Accessibilty and Accountability Delivery Plans Feb 2018-6 Priorities
Find out more about all our priorities and targets, read the full Delivery Plan
PCC Plan 2017-2021 Web