Accessibility and Accountability

Priority lead: Joanna Smallwood

Organisation: Chief Superintendent, Gloucestershire Constabulary

This priority is about getting the right resources to the right situation the first time, every time, on time and dealing with the matter appropriately and effectively.

Joanna Smallwood

What are the key requirements for the accessibility and accountability priority?

opcc branding icon To get the right resources to the right situation or problem first time, every time, on time and dealing with the matter appropriately and effectively.
opcc branding icon To realise the ideal of the local policing delivering office working in and with the communities of Gloucestershire.

“I have the exciting opportunity of leading on this priority, delivering great policing to our communities. We want to be more efficient and effective, caring and available, working with people and partners to make a difference to those who live, work and visit Gloucestershire.”

Our Force Control Room is the route most people use to contact the police and we have focused on improving these services as we understand every second counts. In the first quarter of 2019, Gloucestershire Constabulary answered 999 calls in an average 8.4 seconds, improving on the previous year’s quarter of around 20 seconds.

There is ongoing work to improve average wait times for 101 calls. Currently there is no national standard set, but a commitment has been made to reduce wait times for those who call 101 in the county.

It is also appreciated that contacting the police is evolving digitally, and options are actively being researched to introduce and enhance contact with the constabulary through other methods online.

Nationally, Gloucestershire’s Control Room ranks 4th (out of 43) in the category of ‘User Satisfaction for Ease of Contact’.

Our commitment to you:

  • We will respond to need, effectively and appropriately
  • We will resolve your issue effectively and appropriately
  • We will re-direct you appropriately to other agencies, partners and service providers

Find out more about this priority here:
Accessibility and Accountability Delivery Plan

Find out more about all our priorities and targets, read the full Delivery Plan

PCC Plan 2017-2021 Web

The Commissioner’s Fund

Here in Gloucestershire, PCC Martin Surl allocates 1% of the overall policing budget to the Commissioner’s Fund, which supports county-based projects that deliver one or more of our priorities. Our aim is to work directly with communities to make Gloucestershire safer.

About the fund

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