Accessibility and Accountability

Priority lead: Joanna Smallwood

Organisation: Chief Superintendent, Gloucestershire Constabulary

This priority is about getting the right resources to the right situation the first time, every time, on time and dealing with the matter appropriately and effectively.

What are the key requirements for the accessibility and accountability priority?

opcc branding icon To get the right resources to the right situation or problem first time, every time, on time and dealing with the matter appropriately and effectively.
opcc branding icon To realise the ideal of the local policing delivering office working in and with the communities of Gloucestershire.

“I have the exciting opportunity of leading on this priority, delivering great policing to our communities. We want to be more efficient and effective, caring and available, working with people and partners to make a difference to those who live, work and visit Gloucestershire.”

Our Force Control Room is the route most people use to contact the police and we have focused on improving these services. This has resulted in over 90% of our 999 emergency calls being answered within 10 seconds and most of those are answered much quicker – on average just 2-3 seconds.

Over 83% of calls received on our non-emergency 101 number are answered within the national requirement of 40 seconds. This means that more than 8 out of 10 people who ring our 101 number have their call answered within 40 seconds.

Nationally, Gloucestershire’s Control Room ranks 4th (out of 43) in the category of ‘User Satisfaction for Ease of Contact’.

Our commitment to you:

  • We will respond to need, effectively and appropriately
  • We will resolve your issue effectively and appropriately
  • We will re-direct you appropriately to other agencies, partners and service providers

Find out more about this priority here:
Accessibilty and Accountability Delivery Plans Feb 2018-6 Priorities

Find out more about all our priorities and targets, read the full Delivery Plan

PCC Plan 2017-2021 Web

The Commissioner’s Fund

Here in Gloucestershire, PCC Martin Surl allocates 1% of the overall policing budget to the Commissioner’s Fund, which supports county-based projects that deliver one or more of our priorities. Our aim is to work directly with communities to make Gloucestershire safer.

About the fund

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