Commissioned and contract services
We manage a fair and robust commissioning process and our approach reflects the social value act 2012 by ’securing wider social, economic and environmental benefits through local provision’. We are keen to identify gaps in service provision, to help deliver the best service possible and pride ourselves on providing specifications that are realistic, deliverable and attractive.
We welcome consortiums and encourage partnership working so that providers can share expertise, capabilities and development costs.
Service Description:
PRG is a service for men and women aged 18 and over, living in Gloucestershire, who want to make positive changes to improve relationships with their partner, ex-partner or future partners. Domestic Abuse is defined as physical, sexual, psychological, emotional or financial, violent or abusive behaviour used to control or dominate someone they are or have been in a relationship with. We know that change can be daunting but if you want to change we can help. Involvement in the service is entirely voluntary but you must want to change and be willing to engage with the programmes.
Victims we are able to offer support to:
A team of specialist staff can support you to change your behaviour and enjoy positive relationships with partners, ex-partners and your family. You may be living with a partner, have separated or have had previous unhealthy relationships. You may have children or no children. We cannot support you if are currently in prison or have outstanding Domestic Abuse related charges.
How to make a referral?:
Phone: 01452 529 866.
Online referral form
Website
Service Description:
Gloucestershire Domestic Abuse Support Service is a county-wide service designed to reduce the level of domestic abuse and improve the safety of victims and their families. They operate in all districts offering a variety of support programmes for women and men over 16 years old experiencing domestic abuse. Our programmes include:
- support to victims
- provision of places of safety
- addressing perpetrator behaviour
- young people
- early intervention and workforce development
- stalking
Contract Length: Dependent on contract within the framework.
Victims we are able to offer support to:
GDASS works with men and women, to offer a range of packages of support to help you to live safely and to move on from abuse. The packages of support are tailored around you and the support needs you have identified.
How to make a referral?:
GDASS offers a Helpdesk service that operates Monday to Friday, 9am – 5pm.
It is managed by support workers who are able to offer immediate support and advice and take referrals for the GDASS support packages.
Phone: 01452 726570
Change Grow Live (CGL) is co-commissioned with Gloucestershire County Council.
Prior to April 2013, Gloucestershire had a drug and alcohol treatment system in place that was delivered by several local providers, with a complex movement between them by service users. In 2013, the former NHS Gloucestershire Primary Care Trust (PCT) re-commissioned a new, integrated drug and alcohol service, awarding a single contract to a single provider, with an ambition to increase the amount of work to support alcohol users and to improve recovery outcomes for service users.
This required major transformation for commissioners, treatment and recovery staff, service users and their families, and other stakeholders, with staff members from a range of organisations, including the NHS and voluntary sector coming together to deliver an integrated and holistic service for people with drug and alcohol problems, across health, social care and criminal justice elements.
This transformation was challenging, but the service now has a more tangible and visible relationship with local stakeholders and service users only have “one front door” to go through, making access to services easier. This model of integrated service is now increasingly common across England.
Contract Length: The contract for the current service expires on 31 March 2022
Victims we are able to offer support to:
The service is available to:
- Children and Families
- Drug and Alcohol Using Parents
- Training & Information
- Integrated working with Children’s Social Care: Gloucester City Social Work Teams (Pods)
- Family Drug and Alcohol Court (FDAC)
- Integrated Family Focussed Interventions
- Multi-Agency Safeguarding Hub (MASH)
There is a range of support available, including:
- Assertive outreach
- Emergency Department Alcohol Inreach
- Brief Interventions and Harm Reduction for Drug Use
- Pharmacy Needle Exchange Scheme
- Carer Support
- Formal Psychosocial Interventions and Community Rehabilitation
- Pharmacological and Medical Interventions for Drug Use
- Pharmacy Based Supervised Consumption Scheme
- Community Based Alcohol Withdrawal and Pharmacological Relapse
- Prevention Interventions
- Inpatient Service
- Residential Rehabilitation
- Aftercare
- Developing Recovery Communities
- Mutual Aid, Support and Mentoring
- Community Based Housing Related Support
- Employment, Education and Training
How to make a referral?:
If you would like to refer yourself or someone else to the drug and alcohol service you can call on 01452 223014 or email [email protected]
If you prefer to visit in person, we have offices in:
- Imperial Chambers, 41-43 Longsmith Street, Gloucester
- Bramery House, Alstone Lane, Cheltenham
- Bankfield House, 13 Wallbridge, Bath Road, Stroud
You can also complete our referral form in advance and either email it to us at or bring it with you when you visit the service.
Funded alongside Gloucestershire County Council, Gloucestershire’s NHS Clinical Commissioning Group and Gloucestershire’s six district councils.
The partners have jointly funded and commissioned a team to find and assess people who are new to sleeping on the streets, or who are longer-term rough sleepers with complex needs, and to support them into accommodation and support as quickly as possible. The outreach team was previously funded by a central government grant from the Department of Communities and Local Government, which has now finished. If you are concerned about someone you have seen sleeping rough, you can use the contact details below to make a referral. The details you provide are sent to the local authority or outreach service for the area in which you have seen the person, to help them find the individual and connect them to support.
Contract Length: September 2016 – 31st December 2019
Victims we are able to offer support to:
The service is available to anyone who is rough sleeping. Rough sleeping is defined as “people sleeping, about to bed down (sitting on/in or standing next to their bedding) or actually bedded down, in the open air (such as on the streets, in tents, doorways, parks, bus shelters or encampments). People in buildings or other places not designed for habitation”.
During the cold weather, the Severe Weather Emergency Protocol (SWEP) will been activated across many areas. This means extra emergency shelters are opened and local authorities have made additional provisions available to make sure they are getting people off the streets and into somewhere warm. The reality of sleeping outside is dangerous whenever it occurs, but it is especially true during the winter, when extreme temperatures can kill. Street outreach teams are likely to be very busy during this time working to find people a warm and dry place to stay, but they will respond to your alert as soon as they can.
How to make a referral?:
Members of the public concerned about rough sleepers are encouraged to contact the outreach team by visiting:
www.streetlink.org.uk
downloading the Streetlink app
calling 0300 500 0914.
You will be asked to provide the following information:
- A specific location for the rough sleeping site. You can do this by using a map to pinpoint the exact location and then providing a written description of the location.
- Details of the time that the rough sleeper has been seen at the location.
- Any information about the rough sleeper that will help find them (gender, approximate age, what the person looks like, what they are wearing).
You will receive details of the action the local authority normally takes when they are told someone is sleeping rough in their area and an update on what has happened as a result of your alert within 10 working days if you have requested it.
Or alternatively contact the P3 Team
P3 provides a safe place for adults who are homeless to live, and combines it with a personalised support package to tackle the root cause of their homelessness. They then work with people to source longer-term accommodation more suited to their needs. They want to ensure that once people have somewhere to live, they never become homeless again. They can help if you are:
- Homeless or at risk of homelessness
- Living in Gloucestershire
- Aged 18 or over
- You may also be eligible for support from our community-based support service.
Including sourcing safe, suitable accommodation, they provide wrap-around support to help you to maintain your accommodation and remain well. they can support you with:
- Budgeting and accessing financial support
- Improving daily living skills
- Accessing specialist services
- Dealing with debt
- Mental health problems
- Education & Employment
- Addiction issues
- Relationships
P3 has drop-in Navigators in both Gloucester and Cheltenham, and supports people living across the county. Please call or drop-in to your nearest Navigator to discuss how their services can benefit you.
Telephone: 0808 168 2443
Service Description:
Safe Partnership are recognised as being the lead provider of Safe Rooms and Sanctuary installations. A Sanctuary/ safe room’s primary aim is to protect victims of domestic abuse, who no longer live with the perpetrator, by installing appropriate security measures to empower them with the choice of being able to remain in their homes and not having to break with their established local social roots. General home security is enhanced by fitting extra locks and bolts on doors and windows. In addition, if the risk assessment dictates, a Sanctuary Safe Room can be installed providing the family with a place of safety from where they can call for help and wait for the arrival of the emergency services.
Contract Length: Awarded for 3 years and supported until 2021 (the end of the current PCC’s term of office).
Victims we are able to offer support to:
Sanctuary rooms are offered on a case by case basis and often as a last resort when other safety measures have been put in place. A Sanctuary room can only be authorised once an appropriate risk assessment has taken place and the threshold has been met to warrant its installation. Please note that anyone wishing to access this service must be known to the referring body (GDASS).
How to make a referral?:
Referrals to this service can only be made via Gloucestershire Domestic Abuse Support Service (GDASS).
Phone: 01452 726570
Service Description:
Gloucestershire Rape and Serious Sexual Abuse Centre (GRASAC).
GRASAC’s Independent Sexual Violence Advisor (ISVA) offers a free and confidential specialist service all age, all gender service to victims who have been raped or sexually assaulted at any time in their lives regardless of whether they have reported to the police. The ISVA service provides practical help and emotional support. Sometimes it can be difficult to talk to your family, friends or partner about what has happened to you or you may not have told anyone at all the ISVA Service provides a safe and confidential environment to talk.The ISVA service is about helping you to make informed choices, not about telling you what to do.
The ISVA Service can support you in a number of ways:
- To help you decide if you wish to report to the police and give you information about the legal process and your rights
- Liaise with the police and prosecution service on your behalf and advocate when needed.
- Support you from report through to court
- Identify what other support you may need and help you get other specialist support, e.g. counselling, mental health support, sexual health, substance and alcohol misuse
What to expect:
- The ISVA will contact you and arrange to meet with you if you wish
- You will not be expected to talk about what’s happened. The ISVA will be aware of this and will focus on supporting you through this difficult time.
Contract Length: 5 + 2 years
Victims we are able to offer support to:
GRASAC ISVA service provides emotional and practical support to all ages and genders of victims and survivors of rape, sexual assault and childhood sexual abuse.
How to make a referral?:
You can ask for a referral to the service from the Police, NHS or any other agency. If you have experienced rape, sexual assault or abuse very recently, and wish to report the crime, contact the Police (dial 999 in an emergency or 101 if you are not in immediate danger) or Hope House Sexual Assault Referral Centre on 0300 421 8400.They will listen to you, take evidence and guide you through the initial legal process. Physical evidence can be gathered within 7 days of the offence.
Or, you can self-refer by calling GRASAC on 01452 305 421
If you would like to self-refer/refer someone else for support from the ISVA service please see the details below.
Via email: [email protected] (please note our email is not secure, we recommend sending referrals via egress)
Via post: – PO Box 16, Gloucester, GL4 0RU
Service Description:
The Youth Offending Service is provided by Prospects on behalf of Gloucestershire County Council. It is a county-wide service working with individual young people who have committed offences and are required to work with the service in order to fulfil their court order. The purpose of the Youth Offending Service is to prevent and reduce crime committed by children and young people in Gloucestershire. It meets the statutory responsibilities placed on the county council to provide this service in partnership with the Police, Health Service & Probation Service. The Youth Support Team have a dedicated team that works with young people and their families, helping them understand why they may have offended in the past, and make more positive choices in future.
Their role includes:
- Working with young people who have been cautioned, or are due in court
- Attending court hearings, and providing information about individual young people
- Supervising young people on court orders, on remand and in custody
- Working with victims of crime, and using Restorative Justice to repair the harm caused
- Drawing on specialist services dealing with substance misuse, mental and physical health, outdoor education and functional family therapy.
Contract Length : April 2013 – March 2020
Victims we are able to offer support to:
They work with young people from the age of 10 and up to 18. They work closely with many partners, including the police, probation service, schools, and health and social care services.
How to make a referral?:
To find out more, contact the Youth Support Team on 01452 415707 or email [email protected]
Service Description:
The Victim’s Code of Practice (VCoP) was introduced by the Ministry of Justice (MOJ) in October 2013. It governs services to be provided to victims of crime by criminal justice agencies in England and Wales and forms a key part of the wider Government strategy to transform the criminal justice system by putting victims first, making the system more responsive and easier to navigate.
Prior to 2015, Victim Services were commissioned centrally by the Ministry of Justice. Victim Support was the provider nationally for over 40 years. From April 2015, support services for victims were commissioned at a local level for the first time. This decision was driven by central government but implemented and commissioned by the Police and Crime Commissioner in each area.
The Commissioning Framework provided by the MOJ focuses on outcome based commissioning which is far more effective for achieving the overarching aims of supporting victims to cope with the immediate impacts of crime and recover from the harm experienced.
Current provision: In this context the OPCC Commissioning team completed a commissioning process for this new service resulting in victim support being awarded a contract which commenced on 1 April 2015. This contract terminates on 31 March 2020, so we are now looking to start a new commissioning process for Victim Services in the county. We are therefore taking this opportunity to conduct a Needs Assessment to ensure we commission the best and most appropriate service for the victims of Gloucestershire.
Victims we are able to offer support to:
All victims of crime except sexual violence, domestic abuse, and homicide & road traffic collisions victims and their families. Please see our commissioned and co commissioned services for alternative specialist support.
Victim support can offer emotional and practical help to people who have been affected by crime in Gloucestershire. They are an independent charity and you can contact them for support regardless of whether you’ve contacted the police, and no matter how long ago the crime took place. They will help you for as long as it takes to overcome the impact of crime.
How to make a referral?:
If you’ve been affected by crime, call your local victim care team in Gloucestershire on 0808 281 0112.
Lines are open 9am-7.30pm Monday to Friday, and 9am-5pm on Saturdays.
If you need support outside of Victim support opening hours, please call their Supportline for free on 0808 168 9111 or request support via their website.
Service Description:
Restorative Gloucestershire is committed to promoting the use of Restorative Practices through facilitation, advice and by supporting others to use and develop restorative skills. Restorative Gloucestershire is a group of statutory, non-statutory and voluntary sector partners that have joined with the aim of offering all people who come into contact with the criminal justice system (CJS) or who come into conflict in the community an opportunity to participate in a restorative intervention.
Restorative processes bring those harmed by crime or conflict, and those responsible for the harm, into communication, enabling everyone affected by a particular incident to play a part in repairing the harm and finding a positive way forward.
Contract Length: Awarded on an annual basis from Ministry of Justice funding and is supported until 2021 (the end of the current PCCs term of office).
Victims we are able to offer support to:
A restorative process can be used in a number of different settings where conflict has occurred, for example, schools, children’s homes, communities, across the criminal justice system, or in the workplace. Restorative processes address conflict, build understanding and strengthen relationships with people. They give harmed people/victims the chance to tell offenders the real impact of their crime, to get answers to their questions, and a chance for harm caused to be repaired. It lets harmers/offenders understand the real impact of what they’ve done, to take responsibility and make amends. Restorative Justice holds harmers to account for what they have done, personally and directly, and helps those harmed to get on with their lives.
Restorative practice includes using these processes formally (for example, a restorative justice conference involving victims and offenders, or in a care home following an incident of harm), or informally, in the course of daily work (for example as used by a police officer to deal with low level crime on the beat, or a teacher, to manage a conflict between young people in the classroom).
How to make a referral?:
Phone: 01452754542
Email: RestorativeGloucestershireCaseReferrals@gloucestershire.police.uk
Website