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Gloucestershire’s Compass House is a newly built state of the art custody suite in Quedgley. The building has been carefully designed around the custody process, which sees the custody charge area centrally located allowing a line of sight down the wings comprising of 50 cells and 10 holding cells. It also encompasses two van docks, a secure compound and staff / visitor parking.

We currently have 16 Independent Custody Visitors from the local community who come from a variety of backgrounds, ages and sectors. Our ICVs carry out unannounced and impartial visits at least once a fortnight. On these visits they check on the rights, health, wellbeing and treatment of detainees. After each of their visits they write a report which tells the Police and Crime Commissioner how the police are running custody and whether or not they need to make changes or be praised for best practice.

What our ICVs have to say about the scheme...

‘I have a dual interest in justice and fairness and ensuring Human Rights are being upheld in custody is an empowering responsibility as well as a privilege.’ Lesley
‘I enjoy my role as an ICV working with likeminded volunteers in representing the community to ensure the safeguard of detainees being held in custody’. Paul


On Monday 4th June 2018 our long serving Independent Custody Visitors were invited to lunch at Waterwells with our Police Crime Commissioner Martin Surl and the ICV scheme leaders Amanda Segelov and Ruth Greenwood. They were presented with certificates in recognition of their long service to the scheme and thanked for their continuous hard work and support.


Presentation of certificates to Paul, Judith, Ian & Sarah

Presentation of certificates to Paul, Judith, Ian & Sarah

Scheme Leaders: Amanda Segelov & Ruth Greenwood

Scheme Leaders: Amanda Segelov & Ruth Greenwood

Martin Surl & Former ACC Sally Crook

Martin Surl & Former ACC Sally Crook

Celebrating fair and dignified detention

ICVA's latest blog celebrates fair and dignified detention and the role on ICVs within it, to read the blog click here.

Joint inspection of police custody

Click here for our latest report on police custody inspections carried out jointly by HMI Prisons and HMIC. The inspections look at strategy, treatment and conditions, individual rights and health care.

Katie Kempen - Chief Executive ICVA

“I was so glad to visit Gloucester to meet Amanda, Ruth and their PCC Martin Surl.  The Gloucester office have invested a great deal in improving their scheme and this was apparent throughout my time there.  I met their excellent co-ordinator, new ACC and visited their single custody suite, which is new and impressive.  We were able to discuss voluntary interviews, TACT visits and how to ensure that ICV feedback is used by policy teams and links to their wider work.  Thank you, Amanda and Ruth.”

Compass House

Compass House

Annual Reports 

Quarterly Reports 

Find out about the importance of diversity in custody visiting in this video

Useful Links

For more information information about ICVs, please visit the Independent Custody Visiting Association’s (ICVA) website

Read about ICVA’s female perspective of 100 years of suffrage and women in public life here.

Read about ICVA's campaign to introduce new guidelines for police to better assist women when menstruating in prison here.

Her Majesty’s Inspectorate of Constabulary and Fire & Rescue Services (HMICFRS) independently assesses the effectiveness and efficiency of police forces and fire & rescue services – in the public interest. To visit their website click here.

The Independent review of deaths and serious incidents in police custody by Dame Elish Angiolini can be found here. It is the first and only review of policing practices and related processes following police related deaths.

To read an article addressing whether or not police custody can be ‘good’ for suspects and if some types of custody suites are likely to be better than others, click here.

Spit Guards

Spit Guards

Spitting is a disgusting habit. When projected at a police officer by a violent or hysterical offender in a confined space, it carries the added danger of spreading infection which can have extremely serious implications. For more on our spit guard trial click here. The video included in this link here contains foul language from the start for which we apologise. However, we feel it is important for you to see the circumstances in which the equipment would be used and the environment in which police officers sometimes have to work.

Page last updated: 27 February 2019